Transformasi Digital dengan Pengembangan Enterprise Architecture pada Layanan Kesehatan

Nindyaistia; Aris Puji Widodo; Dinar M K Nugraheni; Kurniawan Widodo

doi:10.30736/jti.v11i1.1643

Authors

Nindyaistia Universitas Diponegoro
Aris Puji Widodo Universitas Diponegoro
Dinar M K Nugraheni Universitas Diponegoro
Kurniawan Widodo Pemerintah Kota Semarang

DOI:

https://doi.org/10.30736/jti.v11i1.1643

Keywords:

Enterprise Architecture, Keselarasan Bisnis–TI, Sistem Informasi, Pemodelan ArchiMate

Abstract

Rumah sakit setiap hari menangani data dalam jumlah sangat besar, namun mayoritas melakukan pengolahan data manual. Penerapan sistem-teknologi informasi diharapkan dapat meningkatkan efisiensi dan mutu pelayanan pasien, namun seringkali hanya berfungsi sebagai tempat penyimpanan data, belum mendukung pencapaian tujuan strategis organisasi. Implementasi sistem informasi rumah sakit sering dilakukan tanpa acuan arsitektur organisasi (enterprise architecture) yang terstruktur. Kondisi ini menyebabkan berbagai permasalahan seperti redundansi data, ketidaksesuaian alur kerja klinis, inefisiensi operasional, serta ketidakselarasan antara tujuan strategis, proses layanan kesehatan, dengan sistem-teknologi informasi. Penelitian sebelumnya menunjukkan pentingnya enterprise architecture dalam menyelaraskan proses bisnis dengan sistem-teknologi informasi, namun penerapan spesifik di rumah sakit masih terbatas.

Penelitian ini bertujuan merancang arsitektur organisasi yang dapat meningkatkan keselarasan antara strategi dan proses bisnis rumah sakit dengan sistem-teknologi informasi yang digunakan. Penelitian menggunakan pendekatan Design Science Research (DSR). Artefak yang dihasilkan berupa model enterprise architecture rumah sakit yang disusun sesuai dengan lapisan arsitektur TOGAF, mengacu kerangka reference architecture rumah sakit, serta dimodelkan menggunakan ArchiMate. Arsitektur yang dihasilkan mencakup arsitektur bisnis, sistem informasi, dan teknologi.

Hasil penelitian menunjukkan bahwa penyusunan arsitektur organisasi membantu mengidentifikasi kelemahan pada implementasi sistem informasi, meningkatkan keselarasan antara strategi dan proses bisnis dengan sistem informasi, serta mendukung integrasi data untuk kebutuhan pelayanan, akreditasi rumah sakit, dan pelaporan program kesehatan nasional. Arsitektur yang dihasilkan juga mempermudah komunikasi antara tenaga medis, manajemen rumah sakit, dan tim teknologi dalam pengembangan dan pengelolaan sistem informasi rumah sakit

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Author Biographies

Nindyaistia, Universitas Diponegoro

Nindyaistia is currently pursuing Master degree in Information System at Postgraduate Studies of Diponegoro University. She received Bachelor of Engineering in Industrial Engineering focusing on optimizing complex systems, processes, and organizations by integrating people, resources, methodology and technology for efficiency aligned with her previous research and projects (healthcare, education, and manufacturing industry) in Service Quality Management and Performance Excellence

Aris Puji Widodo, Universitas Diponegoro

Aris Puji Widodo is a lecturer in Informatics Dept, and in Information Systems Master-Doctoral Programs in School of Postgraduate Studies, Diponegoro University, Indonesia. He received his Doctorate Degree in Computer Science at Gadjah Mada University, Indonesia. He is the Director of System and Information Technology Directorate, Diponegoro University.

Dinar M K Nugraheni, Universitas Diponegoro

Dinar M K Nugraheni is a lecturer in Informatics Dept, and in Information Systems Master-Doctoral Programs in School of Postgraduate Studies, Diponegoro University, Indonesia. She received her Ph.D in Computer Science at Flinders University, Australia. She is the Secretary of Master of Information Systems Program, School of Postgraduate Studies, Diponegoro University.

Kurniawan Widodo, Pemerintah Kota Semarang

Kurniawan Widodo holds a Bachelor degree and Master degree in Engineering from Diponegoro University. His professional career position as planning and evaluation expert at Semarang City Government, his role involves technical analysis, policy planning, and supporting the process of Semarang City Government strategic planning.

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